Privacy Statement

This privacy policy sets out how the Regional Support Centre (RSC) West Midlands collects, uses and protects any information that you give RSC West Midlands when you use this website.

RSC West Midlands is committed to ensuring that your privacy is protected. All information will be collected and used by the RSC West Midlands as set out in this privacy statement. By visiting or using this website you consent to the collection and use by RSC West Midlands about you in accordance with this privacy statement.

RSC West Midlands will:

Respect your privacy and confidentiality

Only record your personal details for the purposes set out in this privacy statement
Keep your personal details secure from unauthorised access, use or disclosure
Not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party
Only use your information in accordance with the terms of the Data Protection Act 1998

Information collected

1. Indirect collection – the RSC West Midlands web server automatically collects standard information such as IP addresses, browser type, operating system etc

The RSC WM website utilises cookies that are temporarily stored in memory and not permanently written to disk. Once the user closes the browser cookies are then automatically destroyed.

Any information collected indirectly by the RSC WM web server will be used to monitor the volume, type and pattern of traffic using this website and may be used in the future to assist in the development, design and administration of this website.

2. Direct collection

RSC West Midlands collects personal information as follows:

User’s name and job title
Contact information including e-mail address
Demographic information such as postcode and interests
Other information relevant to customer surveys/feedback

RSC West Midlands retains such information in a database.

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular to:

Encourage networking and sharing best practice between learning providers
Request guidance on issues relating to e-learning
Inform you news and events or other information which we think you may find of interest
Inform you of details of JISC funded services or initiatives, or services provided by other related stakeholders
Improve our products and services
Gather feedback on our website and to inform the future development of the site
Send you a copy of our newsletter
Manage events and process bookings

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to inform and develop our events and services.

Links

This website contains hypertext links to other websites. RSC West Midlands is not responsible for the privacy policies operated by the owners of those sites and does not accept responsibility for any information obtained by third parties as a result of use by you of such links. Such sites are not governed by this privacy statement.

Access to information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:

Regional Support Centre West Midlands

Technology Centre

Wolverhampton Science Park

Glaisher Drive

Wolverhampton

WV10 9RU

Or by e-mail: support@rsc-wm.ac.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.